Local and Trusted
No Sub Contractors, all our Pro's are employed
0800 2118 900
Local and Trusted
No Sub Contractors, all our Pro's are employed
0800 2118 900
on 24th August 2023
Reading your energy bill
This guide will break down your energy bill and help you to read it.
Customer ID
Your bill will show your unique customer ID, this can be used when contacting your supplier or accessing information about your account online.
Meter point number
Your meter point will have a unique number, which is used to identify energy supply points and calculate your usage.
Electric meters have a electricity supply number or Meter Point Administration Number (MPAN).
Gas meters have a Meter Point Reference Number (MPRN).
Billing period
The start and end dates on the statement, show the period in which you are being charged for energy consumption.
Bill payment date
Your bill payment is due to your energy supplier on this date. The easiest way to pay this is via monthly direct debit. This means that you can spread the energy costs over 12 months and avoid late fees.
Opening balance
This is the balance at the start of the billing period.
Energy costs
This is the total cost of energy during the billing period and includes VAT.
Price adjustments
This will show any adjustments to the price such as refunds or discounts.
Payment
This shows how much you have paid during the billing period.
New balance
This shows what the new balance is for this billing period.
This could show that you have settled the correct amount, you are in debit or you are in credit.
Debit is where there is an outstanding amount to pay.
Credit is where you have paid more than your balance, which can be rolled over to your next statement.
Understanding your energy tariff
An energy tariff is how the cost of energy is passed on from the supplier to their customers, it is made up of two costs:
1. Unit rate
This is the cost for electricity and gas, it is charged at pence per kilowatt hours (p/kWh).
A kilowatt hour measures how much energy you use per hour, one kilowatt is equivalent to 1,000 watts. All appliances use watts of energy when they are switched on.
2. Fixed charge
This is the daily fixed charge for supplying energy. This cost covers things such as line rental, distribution and metering services. Ofgem have set the fixed charge so that the amounts are spread out evenly across everyone in the country.