Published by Ian on 16th March 2024

Baxi

This is a description

I would recommend Utility Pro's simply for their responsiveness, can do approach and excellent customer service. I was in the need for a gas certified engineer in the Chipping Norton area to fix the gas fireplace at my employer's property. Calling several businesses on the gas-certified business register, most of them don't even deal with gas fireplaces, even though it states on their websites.I simply found Utility Pro's by searching on Google and calling around and I think I struck luck. I called around 4.30pm on a Friday and got a prompt answer by Lorraine who assured me that they could do the job. She asked me if it would be ok if she could call me back as she would like to speak to one of their engineers. 25mins later I received her call and she offered the following Tuesday in the afternoon to assess the issue and when possible to fix it there and then.Lance, the engineer portrait great confidence and knowledge and fixed the problem within minutes.Whilst the installer and the manufacturer of the gas fireplace had no one available until the new year and the company looking at the gas appliances at the property refused to fix the gas fireplace, Utility Pro's took on this job with a can do mentality and customer care. I think I know who'm I will contact for any gas or electric related tasks in the future.

Michael C.

A very helpful and professional company. Quick and reliable service, from caring knowledgeable engineers. We have no hesitation to recommend this family run business.

Peter E.

Quick to respond - fixed problem - reasonable price

Patrick M.

Utility Pro`s are exemplary in terms of efficiency and professionalism. It brings great peace of mind to know that qualified engineers will attend promptly to any project - big or small - and will complete the relevant work to an extremely high standard.

Tess S.

I've used Utility Pros for since 2018. They have consistently been good with their services and accomodating with timings with us.

John C.

I am very impressed with how they dealt with the issues we had regarding a boiler, water pressure, and toilet. Incredibly polite and helpful receptionist guiding us through what you can imagine was a stressful time. The guys that did the work were knowledgeable, sorted the issues, and put our minds at ease. Will use them again if anything else goes wrong.

Eurem M.

Always very happy with the service, from looking after my old oil fired underfloor heating system to using them again as soon as I moved house to service my new gas boiler & check the underfloor heating and radiators.

Henry M.

Came to service boiler. Went OK but small leak developed afterwards. Engineer returned first call next day so first class service !.

Clive O.

I've used Utility Pro's for boiler servicing for several years now.They are reliable, easy to deal with and reasonably priced.

Tim A.

Just want I require as a Rural Estate manager, a "one stop shop" for Facilities management

Tilly S.

I have always found utility pro's to be very helpful. When they couldnt reach us last year in person because of the busy spells over winter they sent photos and instructions as to how we might try to tide ourselves over from a heating point of view until they could come out. Ian has always been friendly, helpful and polite. Everytime something ( unfortunately) goes wrong with our heating system Ian is now the first person I contact.

Charles B.

On time, polite, very efficient wish there were more companies like utility pro well done

Sam A.

Highly recommended! We had JT from Utility Pro’s visit us for several electrical jobs and he was an absolute star. Really friendly, extremely professional and he left the place spotless. Great communication from Will with the booking process as well!